Ocean 13 Terms & Conditions – Malaysia Platform Usage Terms

1 Definitions & Interpretation

In these Terms & Conditions Ocean 13 in this document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Ocean 13" / "Platform" / "We" – refers to the website, mobile application, and all services offered under the Ocean 13 brand in Malaysia.
• "Member" / "User" / "You" – refers to any individual who has registered for and/or is using Ocean 13's services.
• "Account" – refers to a member's personal account opened through Ocean 13's official registration process.
• "Funds" – refers to the cash balance in a member's Ocean 13 account, denominated in MYR (RM).
• "Bonus" – refers to all forms of free credits, cashback, reload bonuses, or other rewards offered by Ocean 13 to its members.
• "Rollover" / "Turnover" – refers to the minimum wagering requirement that must be met before bonus funds can be withdrawn.
• "Bet" – refers to any wager placed by a member on any game or sporting event available on the Ocean 13 platform.
• "Services" – refers to all products, games, promotions, and features offered by Ocean 13, including football, baccarat, virtual sports, e-sports, and more.

Section headings in this document are for reference purposes only and do not affect the interpretation of any provision. Where words in the singular form are used, they shall also include the plural and vice versa, unless otherwise stated.

2 Member Eligibility

To be eligible to register and use the services of Ocean 13, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and throughout the period of platform use.
• Be a Malaysian citizen or permanent resident registered in Malaysia.
• Not be on any list of individuals prohibited by Malaysian authorities from participating in betting activities.
• Not currently under a self-exclusion or self-suspension period from the Ocean 13 platform.
• Have an active Malaysian phone number and a valid email address for account verification purposes.
• Not acting as an agent, intermediary, or proxy on behalf of any other individual who does not meet the eligibility requirements.

Ocean 13 does not accept registrations from individuals located in jurisdictions where online betting is explicitly prohibited under local law. It is your sole responsibility to ensure that your participation on the Ocean 13 platform is lawful under the applicable laws of your location.

3 Account Registration

3.1 Registration Process

To register an account Ocean 13, you are required to complete the online registration form with accurate, truthful, and up-to-date information. Required details include your full name (as per MyKad), an active Malaysian phone number, a valid email address, and a secure password.

3.2 One Account Policy

Each individual is only permitted to hold one (1) active account at Ocean 13 at all times. Opening multiple accounts — whether under your own name, another person's name, or false information — is a serious breach of these Terms & Conditions. Consequences include:

• Freezing and closure of all associated accounts without prior notice.
• Forfeiture of all funds, bonuses, and winnings across all such accounts.
• Permanent ban from re-registering on the Ocean 13 platform.
• Reporting to the relevant authorities where fraudulent activity is suspected.

3.3 Accuracy of Information

You are solely responsible for ensuring that all information provided during registration and throughout your membership remains accurate and up to date. Any changes to your personal details must be updated promptly via your account profile section or by contacting the Ocean 13 support team.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

Ocean 13 supports the following payment methods, all transacted in Malaysian Ringgit (RM):

4.2 Withdrawal Conditions

Withdrawals from your Ocean 13 account are subject to the following terms:

• For security and fraud prevention purposes, withdrawals can only be made to the same payment method used for the deposit.
• The payment account holder's name must match the registered member name on Ocean 13.
• Withdrawals require full identity verification (KYC) before the first transaction is processed.
• Ocean 13 reserves the right to request additional supporting documents for withdrawals exceeding RM 5,000 per transaction.
• Standard withdrawal processing time is between 30 minutes and 2 hours; VIP Silver members and above enjoy express withdrawals in under 10 minutes.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by Ocean 13 – including the Welcome Bonus, reload bonuses, cashback, VIP rewards, and seasonal promotions – are subject to the specific terms stated in each promotional offer.

5.2 Rollover Requirements

Every bonus credited to your account must meet the specified rollover requirements before any withdrawal can be made. Rollover is calculated based on the total amount wagered on eligible games:

• Welcome Bonus: 15x rollover on eligible games within 14 days.
• Weekly Reload Bonus: Rollover x10 within 7 days from the date the bonus is credited.
• VIP Cashback: No rollover requirement; may be withdrawn directly once credited.
• Cancelled or rejected bets, or bets placed at odds below 1.50, do not count towards rollover requirements.

5.3 Bonus Abuse Prohibition

Ocean 13 has a sophisticated detection system to identify bonus abuse. Activities considered as abuse include:

• Opening multiple accounts to claim the same bonus more than once.
• Placing opposing bets (hedging) designed to meet rollover requirements without genuine risk.
• Sharing account information or funds to unfairly exploit promotional offers.
• Using any technical method or software to exploit the Ocean 13 bonus system.

Any confirmed bonus abuse will result in the cancellation of all bonuses, forfeiture of associated winnings, and account closure without any compensation.

6 Betting Rules

6.1 Bet Confirmation

Every bet placed on the platform Ocean 13 are considered final once confirmed by the system. Members are responsible for carefully reviewing all bet details — including market, odds, and stake amount — before confirming. No changes or cancellations can be made after a bet is confirmed, except in cases of clear technical errors on Ocean 13's part.

6.2 Odds & Markets

Ocean 13 reserves the right to modify, suspend, or cancel any betting market at any time — including events such as the Malaysia Super League, EPL, MPL Malaysia esports, and others — for the following reasons:

• Material changes to event information (key player injuries, match postponements, etc.).
• Detection of technical errors in odds pricing.
• Exceptional circumstances that materially alter the conditions of a match.

6.3 Void Bets & Refunds

A bet will be considered void and a full refund (without interest) will be credited to the member's account under the following circumstances:

• Sporting events that are cancelled or postponed more than 24 hours from the scheduled time.
• A proven technical error in Ocean 13's odds system or bet processing.
• Events played at a venue different from the one specified that affects the outcome of a bet.

7 Member Conduct

All members Ocean 13 are required to conduct themselves in a responsible, respectful, and lawful manner. The following actions are strictly prohibited and may result in immediate disciplinary action:

• Using offensive, abusive, or threatening language towards the support team or other members.
• Attempting to hack, damage, or disrupt the Ocean 13 platform's systems or infrastructure.
• Using automated software, bots, or any unauthorised technical means to gain an unfair advantage.
• Placing bets in collusion with other players to manipulate game outcomes.
• Spreading false information about Ocean 13 on social media platforms or public forums.
• Using the Ocean 13 platform for any illegal activity, including money laundering or financial fraud.

Ocean 13 reserves the absolute right to suspend, investigate, or close any account suspected of violating any of the above provisions, without obligation to disclose the reasons for such action to the relevant member while an investigation is ongoing.

8 Account Security

8.1 Member Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials Ocean 13 yours, including your username and password. Ocean 13 will never ask for your password via email, WhatsApp, or Live Chat. If anyone requests your password on behalf of Ocean 13, this is fraudulent and should be reported immediately.

8.2 Unauthorised Activity

If you suspect your account has been accessed without your authorisation, you must:

• Change your account password immediately.
• Contact the Ocean 13 support team via Live Chat or email at support@ocean13.my for temporary account suspension.
• Report the incident to the relevant authorities if you suspect cybercrime is involved.

8.3 Ocean 13's Liability Limit

Ocean 13 is not liable for any losses arising from unauthorised access to your account caused by your own negligence, such as sharing your password, using a public device without logging out, or falling victim to phishing scams. However, Ocean 13 will make every effort to assist with investigations and recovery where circumstances allow.

9 Responsibility Limits

Ocean 13 provides the betting platform "as is" and makes no express or implied warranties regarding uninterrupted platform availability. To the extent permitted by Malaysian law, Ocean 13 is not liable for:

• Any financial losses incurred as a result of unfavourable betting decisions.
• Service disruptions caused by factors beyond Ocean 13's control, including third-party technical failures, internet outages, or extraordinary events (force majeure).
• Indirect, consequential, or punitive damages arising from the use of, or inability to use, the Ocean 13 platform.
• Third-party content, products, or services that may be accessible via links on the Ocean 13 platform.

Ocean 13's total aggregate liability to any member under any circumstance shall not exceed the amount of funds held in that member's account at the time the claim arises.

10 Account Closure & Suspension

10.1 Closure by Member

You have the right to close your account Ocean 13 at any time by contacting our support team. Prior to processing the closure, all remaining funds in your account (after satisfying applicable rollover requirements) will be returned to you via your registered payment method.

10.2 Closure by Ocean 13

Ocean 13 reserves the right to close or suspend any account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any of these Terms & Conditions.
• Failure to provide the requested identity verification documents.
• Suspected or confirmed fraudulent activity, bonus abuse, or money laundering.
• Requests from the relevant authorities.
• Ocean 13's internal business decisions.

11 Responsible Gaming

Ocean 13 committed to promoting responsible gambling practices among all its members. Our platform provides several tools to help you stay in control of your betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in line with your financial means.
• Loss Limit: Set a maximum loss limit per session or for a specified time period.
• Temporary Suspension: Suspend your account for 24 hours, 7 days, or 30 days if you need a break from betting.
• Self-Exclusion: Permanently exclude yourself from the Ocean 13 platform if you feel that gambling has been negatively impacting your life.

If you or someone you know needs help with a gambling problem, please visit our Responsible Gaming page for more information on support resources available in Malaysia.

12 Governing Law & Dispute Resolution

12.1 Applicable Law

These Terms & Conditions and all matters relating to the use of the platform Ocean 13 governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with the Ocean 13 platform are subject to the exclusive jurisdiction of Malaysian courts.

12.2 Dispute Resolution

Should any dispute arise between a member and Ocean 13, we encourage an amicable resolution through the following channels:

• Step 1: Contact the Ocean 13 customer support team via Live Chat or email at support@ocean13.my by describing your issue in detail.
• Step 2: If the issue cannot be resolved within 5 business days, you may request a review by Ocean 13's senior management.
• Step 3: If the matter remains unresolved, both parties agree to refer the dispute to a mutually agreed arbitration process before pursuing formal legal action.

12.3 Severability

If any provision of these Terms & Conditions is found to be invalid, unenforceable, or in conflict with applicable law, that provision shall be severed from this document and the remaining provisions shall continue in full force and effect.

12.4 Language of Terms

These Terms & Conditions are provided in Bahasa Melayu as the official language. In the event of any inconsistency between a translated version and the Bahasa Melayu version, the Bahasa Melayu version shall prevail as the definitive reference.